An insurance company, Retail Guardian, has introduced a new policy to the market called Master Cancel. This policy covers pandemics and gives a full, no questions asked, refund to any guest that cancels a holiday in the period from 60 days to 2 days before arrival. Master Cancel is a commercial product and has been made available to us as clients of Super Control.
We have been vetted and accepted and have decided to include this cover on all future bookings. We believe that this will give reassurance to potential guests in these uncertain times but will appeal equally in more normal times.
Even though we advise guests to take out such insurance, most do not because of expense or it just not being available to them. This cover represents, we believe, good value because of the volume of business that Super Control command, and removes any uncertainty about financial loss if holiday plans get interrupted leading to a cancellation.
Therefore, all bookings made with Heritage Escapes from this point in time for any date from August 1st onwards will carry this insurance. The 5% premium has been added to all prices going forward from August 1st