Terms and Conditions

Heritage Escapes Terms and Conditions

Here are our principle booking conditions, together with some useful information to assist you in planning your self-catering holiday with Heritage Escapes. Please email or phone us if you have any questions. We aim to confirm all bookings within 24 hours. If you haven’t heard, please do contact us on 01262 674932

Bookings

All bookings whether booked on-line, by post or by telephone are subject to written email or postal confirmation. No bookings shall be regarded as complete until confirmed by us. The names of all guests must be included in the booking process and the age and name of any child under 18 must also be recorded when booking. Additional guests can only be accepted by written agreement and must not be greater than the number of guests allowed in each cottage.

We are not suitable for “Stag” or “Hen ” parties at any of our locations. Our premises are not to be used as a recreational space  for additional family and friends.

Payment

A non-refundable deposit of 20% of the rent is required to secure your booking. The balance must be paid no later than eight weeks prior to your arrival date. This can be done on-line via the on-line payment option on your booking form. If booking less than eight weeks prior to your arrival date, the full rent must be paid immediately. Card payments can be made on-line or by telephone.

Payment can also be made by cheque payable to ‘Field House Farm (Sewerby) Ltd’ If you wish to use BACS please contact us for details.

Guests can be assured that all payments are held securely by a globally trusted system verified by SagePay and WorldPay. Your data is also securely dealt with under GDPR rules.

Rental Prices

All prices are in Pounds GB. The rent is fully inclusive of VAT, central heating, electricity, bed linen, duvets, towels and tea towels. A travel cot is available on request free of charge. We provide one bath sheet and one hand towel per person. We do not provide beach towels or cot linen, so please bring your own. At the two coastal locations coal and logs are provided free of charge to all farm cottages.

Field House Farm Cottages

A travel cot, high-chair, baby bath and safety gate are available on request free of charge at Field House cottages. If you require the additional baby- friendly pack, you must book this prior to arrival. (Please speak to us regarding the contents).

Duration

Heritage Escapes offers various combinations of length of stay and start day according to their location. Please read the following conditions carefully, in relation to the property and  location you have chosen. All bookings are subject to written confirmation.

High Barn

Weekly bookings (seven nights) at High Barn, are from Friday to Friday or Monday to Monday throughout the year. We can accept on-line bookings for three-night (weekend), four-nights (midweek), seven, ten or 14 night stays.

At certain times of the year (low season), two-night breaks with more flexibility concerning start days may be offered – see website for details or phone to discuss your requirements.

Field House

Weekly bookings at Field House  are from Saturday to Saturday from the last week in May to end of September (high season) and from Friday to Friday in low season.

From October to March (low season),  we offer  three night weekends (Fri- Mon) and four night midweek breaks (Mon – Fri). Two-night breaks, with more flexibility concerning start days may at times be offered – see website for details or phone to discuss your requirements.

York Old Brewery

Weekly bookings (seven nights) at York Old Brewery, are from Friday to Friday or Monday to Monday throughout the year. We can accept on-line bookings for three-night (weekend), four-nights (midweek), seven, ten or 14 night stays.

See website for details or phone to discuss your requirements.

Arrival and Departure times

All properties must be vacated by 10.00 am on the day of departure and this includes parking spaces.  Arrivals should be no earlier than 3.00pm. Our housekeeping staff require access to both buildings and parking until 3pm

 

Young Children

Heritage Escapes advise you to read the following sections carefully relating to children staying at our various locations

Field House Farm

Heritage Escapes welcomes children of all ages at the Field House farm site, where there is an outdoor playground suitable for under 10s, with space to play outdoor games. We have hens’ eggs to collect and animals to see in the fields.

High Barn

High Barn has been designed with wildlife in mind and provides a peaceful and tranquil holiday experience. It is a haven for wildlife. Consequently, we will only  accept children aged five years and above, babies in arms, but not toddlers. Parents must supervise children at all times.

York Old Brewery

Children are accepted from 12 years and above and must not be left unsupervised at any time whilst in the apartments

Smoking Policy

For the comfort of all of our guests, neither smoking or vaping is not permitted in any of our rental properties.

Pets

For the comfort of all of our guests, pets are only permitted in some of our cottages.

High Barn is a pet free site. Please contact us if you need to bring a guide dog, as this is permitted in The Spinney .

At Field House, we have three cottages that are suitable for one small dog- The Byre, Hind’s Cottage and The Turnip House. Your pet dog must be booked in advance and all guests thinking of bringing a dog should read the Code of Conduct for Dogs

Pets are not permitted at our York Old Brewery site.

Allergens

At all our properties we ensure that all our bedding is feather free and if any guest has any specific allergies these must be noted on the booking form.

Accessibility

Heritage Escapes aims to be as inclusive as possible but we ask that you read the following sections in relation to their various locations.

High Barn

The Spinney and The Cake House at High Barn  are both ground-floor cottages, each with level access and a wet-room, making them suitable for the less mobile. Please note neither is suitable for a person fully confined to a wheelchair, as washbasins etc are set at standard height. Please contact us prior to booking to discuss your requirements.

A shower stool, a bath-seat, toilet raiser and a high-seated armchair are available for people with mobility problems. If you have any disability which may affect your stay, in order to help us meet your needs and to ensure that the cottage chosen will be suitable, please contact us prior to booking to discuss your requirements.

Field House

The Roost is rated as Mobility 2 whilst Ostler’s Corner has similar facilities. Please note, neither is suitable for a wheelchair user who is unable to stand independently or walk a few steps, as washbasins etc are set at standard height.

The Turnip House is also suitable for those with limited mobility. Both The Byre and The Garden Cottage offer a ground-floor bedroom and en-suite shower room.

A shower stool, a bath-seat, toilet raiser and a high-seated armchair are available for people with mobility problems. If you have any disability which may affect your stay, in order to help us meet your needs and to ensure that the cottage chosen will be suitable, please contact us prior to booking to discuss your requirements.

If care home staff, are wishing to arrange a holiday for a guest, please contact us before making a booking

York Old Brewery

The 2nd floor apartment The Hop Store is reached by lift or stairs.  The accommodation is level throughout, except for a shallow step when entering the master bedroom en-suite shower.

The 1st floor The Brew House apartment is reached by lift or stairs. It offers master en-suite bedroom, main bathroom, living/dining/kitchen area on one level. The mezzanine is unsuitable for a guest with mobility issues.

The 1st floor entrance to the The Malt House apartment is accessed by an outdoor staircase. Internally it occupies two levels and is totally unsuitable for any guest with mobility issues.

Parking

Ample parking space is provided adjacent to both cottages and apartments. In York and at High Barn access is via electronically controlled gates. At Field House, the cottages are away from the road  and there is ample parking on-site.

Electric Vehicle Charging Stations

Heritage Escapes offers EV charging at two of their locations – Field House Farm and High Barn.

EV charging is available in the courtyards at Field House and High Barn. Each charger is a Rolec, requiring a seven-pin cable (now provided) and is a medium level charger i.e. about 4 hours for a full charge.  Please see member of the team, before connecting your vehicle

Bicycle Storage

Field House

Bicycle storage is available  under cover or, if  required, in a lockable space covered by CCTV.

High Barn

Bicycle Storage is offered in a dedicated storage pod.  Keypad entry and CCTV coverage.

York

Bicycles may be stored in the cellar . Please request a key when booking.

Security

At all our properties, a CCTV system is in operation, for our guests security and peace of mind.

Group Bookings

We are not usually available for large group bookings. At the coast, three is the maximum number of cottages in which we will take a group booking. We do not take group bookings in our York apartments.
We are unsuitable for “Stag” or “Hen” parties.

Wi-Fi

Heritage Escapes offer all our guests free Wi-Fi in their properties, all guests must agree not to use the broadband connection provided  for any unlawful purpose.